Profil Singkat Angga Saputra

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Angga Saputra

koneksi tingkat ke-3 Ke-3

Team Ops Outlet Manager First Crack Coffee

Area DKI Jakarta

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AktivitasAktivitas

296 pengikut296 pengikut

• Angga Saputra memposting ini • 4bln4bln

  I’m happy to share that I’m starting a new position as Team Manager!
• Angga Saputra memposting ini • 9bln9bln

  Hi everyone - I am looking for a new role and would appreciate your support. Thank you in advance for any connections, advice, or opportunities you can offer. Tagar #OpenToWork

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PengalamanPengalaman

• Team ManagerTeam Manager

  First Crack Coffee · PurnawaktuFirst Crack Coffee · Purnawaktu Jan 2023 - Saat ini · 6 blnJan 2023 - Saat ini · 6 bln Jakarta, Jakarta, Indonesia · Di lokasiJakarta, Jakarta, Indonesia · Di lokasi

  • • Manage daily café operations and manage cogs
      • Interact with customers to ensure all inquiries and feedback are handled promptly & appropriately
      • Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
      • Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
      • Manage training of new staff in accordance with our service standards
      • Maintain updated records of daily, weekly and monthly revenues and expenses
      • Ensure high levels of customers satisfaction through excellent service
      • Complete store administration and ensure compliance with policies and procedures
      • Maintain outstanding store condition and visual merchandising standards
      • Conduct personnel performance appraisals to assess training needs and build career paths
      • Deal with all issues that arise from staff or customers (complaints, grievances etc)Manage daily café operations and manage cogs • Interact with customers to ensure all inquiries and feedback are handled promptly & appropriately • Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability • Meet sales goals by training, motivating, mentoring and providing feedback to sales staff • Manage training of new staff in accordance with our service standards • Maintain updated records of daily, weekly and monthly revenues and expenses • Ensure high levels of customers satisfaction through excellent service • Complete store administration and ensure compliance with policies and procedures • Maintain outstanding store condition and visual merchandising standards • Conduct personnel performance appraisals to assess training needs and build career paths • Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Assistant Operations ManagerAssistant Operations Manager

  Tanamera Coffee Indonesia · PurnawaktuTanamera Coffee Indonesia · Purnawaktu Apr 2022 - Jan 2023 · 10 blnApr 2022 - Jan 2023 · 10 bln Jakarta, Jakarta, IndonesiaJakarta, Jakarta, Indonesia

  • • As Assistant Operational Manager
      Responbility
      • Day to day management of all operations and operational staff
      This currently includes: Barista’s, Waiters/Waitress, Kitchen, Cleaning and Security staff.
      • Development of your direct reports with regular reviews for feedback and improvement
      • Continual performance improvement plans for all aspects of operations
      • Timely reporting of daily, weekly, monthly financial information
      • Manage and implement as necessary actions to ensure quarter on quarter sales volume increase
      • Handle all customer complaints and feedback
      • Ensure stock takes are accurate and occur on a monthly basisAs Assistant Operational Manager Responbility • Day to day management of all operations and operational staff This currently includes: Barista’s, Waiters/Waitress, Kitchen, Cleaning and Security staff. • Development of your direct reports with regular reviews for feedback and improvement • Continual performance improvement plans for all aspects of operations • Timely reporting of daily, weekly, monthly financial information • Manage and implement as necessary actions to ensure quarter on quarter sales volume increase • Handle all customer complaints and feedback • Ensure stock takes are accurate and occur on a monthly basis
• Area SupervisorArea Supervisor

  PT KAMA SAMBOGA GROUP (MADBAGEL) · PurnawaktuPT KAMA SAMBOGA GROUP (MADBAGEL) · Purnawaktu Des 2021 - Apr 2022 · 5 blnDes 2021 - Apr 2022 · 5 bln Jakarta, Jakarta, IndonesiaJakarta, Jakarta, Indonesia

  • • -Ensuring the Implmentation of the work program runs smoothly
      
      - Analyzing Sales, PnL and Budgeting
      - Manage 7 store in Jakarta
      
      - Create a program so that sales and target are Achieve
      
      - Handle problem relate to the issues like feedback our customers or feedback our product-Ensuring the Implmentation of the work program runs smoothly - Analyzing Sales, PnL and Budgeting - Manage 7 store in Jakarta - Create a program so that sales and target are Achieve - Handle problem relate to the issues like feedback our customers or feedback our product
• Shift SupervisorShift Supervisor

  PT. Sari Coffee Indonesia (Starbucks Indonesia) · WiraswastaPT. Sari Coffee Indonesia (Starbucks Indonesia) · Wiraswasta Agu 2017 - Feb 2022 · 4 thn 7 blnAgu 2017 - Feb 2022 · 4 thn 7 bln IndonesiaIndonesia

  • • Barista
      Full-Time
      November 2014-Agustus 2017
      Jobdesk and Responbility
      -Delivering the best service to the customers
      -Making perfect all product
      - Delevop my self become trainer for new Partners
      - Support all my team to upselling product to achieve target
      -Knowledge to all product
      
      Senior Supervisor
      Full-time
      Agustus 2017- NOW
      Responbility
      - Handle problem relate to the issues like feedback our customers or feedback our product
      - Leading shift , by sharing daily target, weekly or monthly
      - Coaching new Partner or new Supervisor
      - Maintain all operational in store like Sales, handling and make sure to all partner doing best service to our customers
      - Developt and support all Partner to the next level like to be Coffee master, advance coffee master or Shift Supervisor
      
      Barista Full-Time November 2014-Agustus 2017 Jobdesk and Responbility -Delivering the best service to the customers -Making perfect all product - Delevop my self become trainer for new Partners - Support all my team to upselling product to achieve target -Knowledge to all product Senior Supervisor Full-time Agustus 2017- NOW Responbility - Handle problem relate to the issues like feedback our customers or feedback our product - Leading shift , by sharing daily target, weekly or monthly - Coaching new Partner or new Supervisor - Maintain all operational in store like Sales, handling and make sure to all partner doing best service to our customers - Developt and support all Partner to the next level like to be Coffee master, advance coffee master or Shift Supervisor

PendidikanPendidikan

• Universitas TerbukaUniversitas Terbuka Public Relations/Image ManagementPublic Relations/Image Management 2018 - 20202018 - 2020

KeahlianKeahlian

• PemasaranPemasaran
• Public SpeakingPublic Speaking
• Pemasaran Media SosialPemasaran Media Sosial

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