Profil Singkat Angga Herdian Anwar

Status offline

Angga Herdian Anwar

koneksi tingkat ke-3 Ke-3

Do the best and pray. God will take care of the rest.

Jakarta Raya, Indonesia

TentangTentang

I started working in February 2011 at EO CV. Nurul Fitria as treasurer and person in charge of the event, I quit in October because the company went bankrupt. Then I joined Bank Mega in May 2012 as a Call Center Agent, August I was drawn to become Bank Mega's priority Call Center for about 3 years, there were several offers for various divisions but I couldn't take it because I was currently studying to complete my undergraduate degree, schedule the flexibility I need to be able to work while studying and in priority call centers that can. December 2015 I graduated from college and at the same time I was pulled to work in the QA section until March 2016, after that I was pulled back into the Inbound Call Center Team Leader until June 2018, after that I moved the company to Finmas as Non Digital Team Lead until the Month October 2019, the reason I quit was because I wanted to focus on opening a restaurant business. now I want to find work again because my business is affected by the corona pandemicI started working in February 2011 at EO CV. Nurul Fitria as treasurer and person in charge of the event, I quit in October because the company went bankrupt. Then I joined Bank Mega in May 2012 as a Call Center Agent, August I was drawn to become Bank Mega's priority Call Center for about 3 years, there were several offers for various divisions but I couldn't take it because I was currently studying to complete my undergraduate degree, schedule the flexibility I need to be able to work while studying and in priority call centers that can. December 2015 I graduated from college and at the same time I was pulled to work in the QA section until March 2016, after that I was pulled back into the Inbound Call Center Team Leader until June 2018, after that I moved the company to Finmas as Non Digital Team Lead until the Month October 2019, the reason I quit was because I wanted to focus on opening a restaurant business. now I want to find work again because my business is affected by the corona pandemic

AktivitasAktivitas

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PengalamanPengalaman

• Team Lead Non Digital and Digital Customer ServiveTeam Lead Non Digital and Digital Customer Servive

  FINMAS · PurnawaktuFINMAS · Purnawaktu Jun 2018 - Okt 2019 · 1 thn 5 blnJun 2018 - Okt 2019 · 1 thn 5 bln Greater Jakarta Area, IndonesiaGreater Jakarta Area, Indonesia

  • • I provide both team and individual assessment, controlling and organizing callcenter agent activities on the floor, distribute email to all digital agents, check to disburse funds to customers and make daily reports on call center activities.I provide both team and individual assessment, controlling and organizing callcenter agent activities on the floor, distribute email to all digital agents, check to disburse funds to customers and make daily reports on call center activities.
• Team Leader Inbound Call Center and Desk ControlTeam Leader Inbound Call Center and Desk Control

  Bank Mega · PurnawaktuBank Mega · Purnawaktu Mei 2012 - Jun 2018 · 6 thn 2 blnMei 2012 - Jun 2018 · 6 thn 2 bln Jakarta Selatan, Jakarta Raya, IndonesiaJakarta Selatan, Jakarta Raya, Indonesia

  • • As Desk Control: I manage agent activities on the floor, break, worship and others. ensure incoming customers can be handled by available agents, making reports every night for the results of all call center activities
      
      As Team Lead : I gave directions, gave an evaluation of the team below me, worked on unresolved cases when handled by the agent, made weekly and monthly reports for agent evaluationAs Desk Control: I manage agent activities on the floor, break, worship and others. ensure incoming customers can be handled by available agents, making reports every night for the results of all call center activities As Team Lead : I gave directions, gave an evaluation of the team below me, worked on unresolved cases when handled by the agent, made weekly and monthly reports for agent evaluation

PendidikanPendidikan

• Universitas DjuandaUniversitas Djuanda bachelor of economic, managementbachelor of economic, management 2013 - 20152013 - 2015
• akademi telekomunikasi bogorakademi telekomunikasi bogor diploma 3 of management, Telecommunications Managementdiploma 3 of management, Telecommunications Management 2008 - 20102008 - 2010

KeahlianKeahlian

• Customer ServiceCustomer Service
• Risk ManagementRisk Management
• Team LeadershipTeam Leadership

MinatMinat

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• LingoAceLingoAce 61.655 pengikut61.655 pengikut