Profil Singkat Merisca Angga P.

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Merisca Angga P.

(He/Him) koneksi tingkat ke-3 Ke-3

Work with Heart and Happiness!!!

Area DKI Jakarta

Terbuka untuk bekerja Peran Director of Operations, Chief Operating Officer, Customer Care Manager, Head of Customer Care dan Head of Events Tampilkan detail

TentangTentang

Delivering top-level service specialty and thrive in a diverse and fast paced management environment.

As motivation engine of the whole organization and to ensure the business running smoothly and growing exceed than management target.

Create a remarkable customer experience and thus they become a loyal customer and bring New customer for our business.

Continously and consistently mantaining the performance of the staffs as well as Business Performance align with Companies Vision and Mission.

High level of communication skill especially in Business English become My fundamental capabilities to Build Effective communication accross multi-level position from Staff into Excecutive Committee.Delivering top-level service specialty and thrive in a diverse and fast paced management environment. As motivation engine of the whole organization and to ensure the business running smoothly and growing exceed than management target. Create a remarkable customer experience and thus they become a loyal customer and bring New customer for our business. Continously and consistently mantaining the performance of the staffs as well as Business Performance align with Companies Vision and Mission. High level of communication skill especially in Business English become My fundamental capabilities to Build Effective communication accross multi-level position from Staff into Excecutive Committee.

AktivitasAktivitas

234 pengikut234 pengikut

• Merisca Angga P. membagikan ini • 4bln4bln
• Merisca Angga P. membagikan ini • 5bln5bln

  Avrist Goes to School: SMK Negeri 1 Adiwerna, Tegal
• Merisca Angga P. membagikan ini • 6bln6bln

  Avrist: Hari Guru Nasional 2022

Tampilkan semua aktivitas

PengalamanPengalaman

• Avrist AssuranceAvrist Assurance Purnawaktu 1 thn 10 blnPurnawaktu 1 thn 10 bln membantu saya mendapatkan pekerjaan iniLinkedIn membantu saya mendapatkan pekerjaan ini

  • Head of Event Management & Digital Experience Head of Event Management & Digital Experience Sep 2022 - Saat ini · 9 blnSep 2022 - Saat ini · 9 bln Jakarta, Jakarta Raya, IndonesiaJakarta, Jakarta Raya, Indonesia
  • Dept. Head of Customer Care & Assistant of CMC (Corporate Marketing Communication)Dept. Head of Customer Care & Assistant of CMC (Corporate Marketing Communication) Agu 2021 - Sep 2022 · 1 thn 2 blnAgu 2021 - Sep 2022 · 1 thn 2 bln Jakarta Raya, IndonesiaJakarta Raya, Indonesia

    • • Managing Individual & Corporate Customer Care, & Managing CMC (Corporate Marketing Communication)Managing Individual & Corporate Customer Care, & Managing CMC (Corporate Marketing Communication)
• Head of Customer EmpathyHead of Customer Empathy

  Paxel Indonesia · PurnawaktuPaxel Indonesia · Purnawaktu Mar 2021 - Agu 2021 · 6 blnMar 2021 - Agu 2021 · 6 bln Jakarta Raya, IndonesiaJakarta Raya, Indonesia

  • membantu saya mendapatkan pekerjaan iniLinkedIn membantu saya mendapatkan pekerjaan ini
  • • Manage day to day operations in Customer Empathy division, Ensure Customer Empathy team deliver remarkable service for the Clients.Manage day to day operations in Customer Empathy division, Ensure Customer Empathy team deliver remarkable service for the Clients.
• Head of Service Quality, Sales Service Proposition, and Welcome CallHead of Service Quality, Sales Service Proposition, and Welcome Call

  PT AIA FINANCIAL · PurnawaktuPT AIA FINANCIAL · Purnawaktu Okt 2017 - Mar 2021 · 3 thn 6 blnOkt 2017 - Mar 2021 · 3 thn 6 bln Jakarta Raya, IndonesiaJakarta Raya, Indonesia

  • • Managing Service Quality , Sales Service Proposition and Welcome Call unit.Managing Service Quality , Sales Service Proposition and Welcome Call unit.
• Logo AIA Financial

  Head of Service Quality, Budgeting & Project ManagementHead of Service Quality, Budgeting & Project Management

  AIA FinancialAIA Financial Okt 2017 - Jan 2018 · 4 blnOkt 2017 - Jan 2018 · 4 bln JakartaJakarta

  • • Monitor customer service standardization in Customer Care Division of work units and Monitoring an Operations Process In performing the duties of serving customers according to Quality Assurance (QA) checklist and applicable terms and procedures.
      
      Process Enhancement for Life Operations.Monitor customer service standardization in Customer Care Division of work units and Monitoring an Operations Process In performing the duties of serving customers according to Quality Assurance (QA) checklist and applicable terms and procedures. Process Enhancement for Life Operations.
• Logo THE RITZ-CARLTON HOTEL LIMITED

  Guest Service Center ManagementGuest Service Center Management

  THE RITZ-CARLTON HOTEL LIMITED · PurnawaktuTHE RITZ-CARLTON HOTEL LIMITED · Purnawaktu Sep 2014 - Sep 2017 · 3 thn 1 blnSep 2014 - Sep 2017 · 3 thn 1 bln Mega KuninganMega Kuningan

  • • Delivering an Excellent Services for the Guest. Exceed than Guest Expectations. Delivering an Excellent Services for the Guest. Exceed than Guest Expectations.

PendidikanPendidikan

• Shaw Academy Dublin, IrelandShaw Academy Dublin, Ireland Master of Professional Business English, Business EnglishMaster of Professional Business English, Business English 2016 - 20172016 - 2017

  • IPK: DistinctionIPK: Distinction
  • • English for Business is specifically tailored for international students learning English with a minimum level of Intermediate English (B1 in accordance with the Common European Framework of Reference for Languages (CEFR) or Cambridge standards) and native speakers whether you are any sort of professional, office worker, administrator, manager, sales executive or indeed any non-native English speaker or native English speaker seeking the confidence to operate in a professional context. Lessons are highly interactive and enjoyable.
      
      English for Business is becoming increasingly important for any professional in our globalised and multicultural world of business. The aim of this course is to help you operate in a general business environment or in typical business contexts. You will also gain exposure to business terminology, grammar and pronunciation adapted to each topic. After all, most jobs nowadays are a matter of having knowledge of English for Business.English for Business is specifically tailored for international students learning English with a minimum level of Intermediate English (B1 in accordance with the Common European Framework of Reference for Languages (CEFR) or Cambridge standards) and native speakers whether you are any sort of professional, office worker, administrator, manager, sales executive or indeed any non-native English speaker or native English speaker seeking the confidence to operate in a professional context. Lessons are highly interactive and enjoyable. English for Business is becoming increasingly important for any professional in our globalised and multicultural world of business. The aim of this course is to help you operate in a general business environment or in typical business contexts. You will also gain exposure to business terminology, grammar and pronunciation adapted to each topic. After all, most jobs nowadays are a matter of having knowledge of English for Business.
• Shaw Academy Dublin, IrelandShaw Academy Dublin, Ireland Master of Digital Marketing, Digital MarketingMaster of Digital Marketing, Digital Marketing 2016 - 20172016 - 2017

  • IPK: DistinctionIPK: Distinction
  • • Main knowledge for this course is about acquiring clients for less, converting greater numbers of leads into profitable customers, and increasing market share in a highly competitive, exponentially growing and lucrative, online market place.Main knowledge for this course is about acquiring clients for less, converting greater numbers of leads into profitable customers, and increasing market share in a highly competitive, exponentially growing and lucrative, online market place.
• BLC4u (Member of Kaleidoscope Global Internaional, LLC, US)BLC4u (Member of Kaleidoscope Global Internaional, LLC, US) English for Professional Business, Higher Intemediate Level (ADVANCE)English for Professional Business, Higher Intemediate Level (ADVANCE) 2016 - 20172016 - 2017

  • IPK: DistinctionIPK: Distinction
  • • The organiser of the courses is BLC4U, and the courses were authored by BRITISH LANGUAGE CENTRE (BLC) International Examination Centre.
      
      BRITISH LANGUAGE CENTRE is an official International Examination Centre for the following examinations:
      
      London Chamber of Commerce and Industry LCCI
      The European Language Certificates TELC.
      
      BLC not only prepares candidates for but also conducts the most prestigious language examinations, recognised all over the world.
      
      
      STAFF RESPONSIBLE FOR TEACHING
      
      Our courses are prepared and provided by staff holding Masters' degrees in English Philology as well as native speakers with internationally recognised qualifications in teaching English such as:
      
      Certificate in English Language Teaching to Adults - CELTA
      
      Diploma in English Language Teaching to Adults - DELTAThe organiser of the courses is BLC4U, and the courses were authored by BRITISH LANGUAGE CENTRE (BLC) International Examination Centre. BRITISH LANGUAGE CENTRE is an official International Examination Centre for the following examinations: London Chamber of Commerce and Industry LCCI The European Language Certificates TELC. BLC not only prepares candidates for but also conducts the most prestigious language examinations, recognised all over the world. STAFF RESPONSIBLE FOR TEACHING Our courses are prepared and provided by staff holding Masters' degrees in English Philology as well as native speakers with internationally recognised qualifications in teaching English such as: Certificate in English Language Teaching to Adults - CELTA Diploma in English Language Teaching to Adults - DELTA

Lisensi dan sertifikasiLisensi dan sertifikasi

• Achieving Your GoalsAchieving Your Goals Lynda.comLynda.com Diterbitkan Des 2018Diterbitkan Des 2018 ID Kredensial License # 764789ID Kredensial License # 764789

  • Tampilkan kredensial
• Dealing with a Difficult BossDealing with a Difficult Boss Lynda.comLynda.com Diterbitkan Des 2018Diterbitkan Des 2018 ID Kredensial  License # A1249CID Kredensial  License # A1249C

  • Tampilkan kredensial
• Learning Personal BrandingLearning Personal Branding Lynda.comLynda.com Diterbitkan Des 2018Diterbitkan Des 2018 ID Kredensial License # C39003ID Kredensial License # C39003

  • Tampilkan kredensial

Pekerjaan menjadi sukarelawanPekerjaan menjadi sukarelawan

• REDCROSS for TeenagersREDCROSS for Teenagers

  Red Cross YouthRed Cross Youth PendidikanPendidikan

  • Doing red cross activity at school when i was studying at high school.Doing red cross activity at school when i was studying at high school.

KeahlianKeahlian

• Food & BeverageFood & Beverage
• HospitalityHospitality

  • 3 rekomendasi keahlian3 rekomendasi keahlian
• Hospitality ManagementHospitality Management

  • 1 rekomendasi keahlian1 rekomendasi keahlian

RekomendasiRekomendasi

Tidak ada apa-apa untuk saat iniTidak ada apa-apa untuk saat ini

Rekomendasi yang diterima Merisca Angga akan muncul di sini.Rekomendasi yang diterima Merisca Angga akan muncul di sini.

Gelar Kehormatan dan PenghargaanGelar Kehormatan dan Penghargaan

• 5 Stars Awards5 Stars Awards

  Dikeluarkan oleh Guidence Team · Okt 2016Dikeluarkan oleh Guidence Team · Okt 2016

  • Terkait dengan THE RITZ-CARLTON HOTEL LIMITEDTerkait dengan THE RITZ-CARLTON HOTEL LIMITED
  • • Best Employee PerformanceBest Employee Performance

BahasaBahasa

• ChinesseChinesse

  Tingkat profesional mahirTingkat profesional mahir
• EnglishEnglish

  Tingkat profesional mahirTingkat profesional mahir
• IndonesianIndonesian

  Tingkat fasih atau bahasa asliTingkat fasih atau bahasa asli

MinatMinat

• RUPIAH CEPATRUPIAH CEPAT 5.972 pengikut5.972 pengikut
• PT Asuransi Jiwa Sinarmas MSIG (Sinarmas MSIG Life)PT Asuransi Jiwa Sinarmas MSIG (Sinarmas MSIG Life) 30.779 pengikut30.779 pengikut

IsuIsu

Pemberdayaan Ekonomi • Pendidikan • Lingkungan • Hak Asasi Manusia • Sains dan Teknologi • Layanan SosialPemberdayaan Ekonomi • Pendidikan • Lingkungan • Hak Asasi Manusia • Sains dan Teknologi • Layanan Sosial