Profil Singkat Adinda Nur Fitriana Purwana

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Adinda Nur Fitriana Purwana

(She/Her) koneksi tingkat ke-3 Ke-3

Subject Matter Expert at Genpact

Singapura

TentangTentang

A highly motivated, creative and passionate Accounting graduate looking for a position in the Social Media industry where I can implement my knowledge, skills and contribute towards organisational growth. I'm an experienced customer service for several years. This role experienced gave me the opportunity to develop communication skill with customers, client, as well as teamwork skill and multitasking abilities.A highly motivated, creative and passionate Accounting graduate looking for a position in the Social Media industry where I can implement my knowledge, skills and contribute towards organisational growth. I'm an experienced customer service for several years. This role experienced gave me the opportunity to develop communication skill with customers, client, as well as teamwork skill and multitasking abilities.

AktivitasAktivitas

266 pengikut266 pengikut

• Adinda belum memposting akhir-akhir iniAdinda belum memposting akhir-akhir ini

  Posting dan komentar terbaru dari Adinda akan ditampilkan di sini.Posting dan komentar terbaru dari Adinda akan ditampilkan di sini.

PengalamanPengalaman

• GenpactGenpact Purnawaktu 3 thn 1 blnPurnawaktu 3 thn 1 bln SingaporeSingapore

  • Subject Matter ExpertSubject Matter Expert Okt 2021 - Saat ini · 1 thn 6 blnOkt 2021 - Saat ini · 1 thn 6 bln
  • Process AssociateProcess Associate Mar 2020 - Okt 2021 · 1 thn 8 blnMar 2020 - Okt 2021 · 1 thn 8 bln

    • • - Providing prompt and efficient service to client including appropriate escalation of any issues.
        - Fulfilling and maintaining acceptable performance metrics such as quality, productivity and attendance.
        - Actively seeking solutions through logical reasoning
        - Demonstrating strong problem-solving capabilities and assist customers in case of any issues
        - Serving as an advocate for the user community
        - Labeling content and flag for action in Trust and Safety (e.g for NCMEC)
        - Reviewing videos, posts, images, and texts according to the policies, workflows, and targets.
        - Understanding and remaining up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.
        - Providing Email/Chat, back office operations support and troubleshoot and resolve issues and to also provide 3rd party app support & testing- Providing prompt and efficient service to client including appropriate escalation of any issues. - Fulfilling and maintaining acceptable performance metrics such as quality, productivity and attendance. - Actively seeking solutions through logical reasoning - Demonstrating strong problem-solving capabilities and assist customers in case of any issues - Serving as an advocate for the user community - Labeling content and flag for action in Trust and Safety (e.g for NCMEC) - Reviewing videos, posts, images, and texts according to the policies, workflows, and targets. - Understanding and remaining up to date with client policies and guidelines; resolve inquires according to defined policies and procedures. - Providing Email/Chat, back office operations support and troubleshoot and resolve issues and to also provide 3rd party app support & testing
• Retail AssociateRetail Associate

  C.K Tang Limited · PurnawaktuC.K Tang Limited · Purnawaktu Mei 2018 - Jan 2020 · 1 thn 9 blnMei 2018 - Jan 2020 · 1 thn 9 bln SingaporeSingapore

  • • I'm responsible for :
      
      - Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
      - Operating cash registers, managing financial transactions, and balancing drawers.
      - Achieving established goals.
      - Increasing in store sales.
      - Superior product knowledge.
      - Maintaining an orderly appearance throughout the sales floor.
      - Introducing promotions and opportunities to customers.
      - Cross-selling products to increase purchase amounts.
      I'm responsible for : - Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. - Operating cash registers, managing financial transactions, and balancing drawers. - Achieving established goals. - Increasing in store sales. - Superior product knowledge. - Maintaining an orderly appearance throughout the sales floor. - Introducing promotions and opportunities to customers. - Cross-selling products to increase purchase amounts.
  • • Keahlian: Customer Service · Customer Relationship Management (CRM) · SalesKeahlian: Customer Service · Customer Relationship Management (CRM) · Sales
• Customer ServiceCustomer Service

  PT Bank Central Asia Tbk · PurnawaktuPT Bank Central Asia Tbk · Purnawaktu Jun 2014 - Jun 2017 · 3 thn 1 blnJun 2014 - Jun 2017 · 3 thn 1 bln Bandung Area, West Java, IndonesiaBandung Area, West Java, Indonesia

  • • - Answering questions about account types and banking products, such as CDs, money market accounts, loans and credit cards
      - Enhancing customers' experience by introducing them to self-service banking channels that suit their needs
      - Checking on the status of customer accounts and track checks and payments
      - Reviewing and explaining the types of accounts
      - Assisting banking customers who are victims of fraud, theft or identity theft
      - Assisting customers with replacing lost or stolen credit or debit cards
      - Assisting with customer’s general inquiries
      - etc.
      - Answering questions about account types and banking products, such as CDs, money market accounts, loans and credit cards - Enhancing customers' experience by introducing them to self-service banking channels that suit their needs - Checking on the status of customer accounts and track checks and payments - Reviewing and explaining the types of accounts - Assisting banking customers who are victims of fraud, theft or identity theft - Assisting customers with replacing lost or stolen credit or debit cards - Assisting with customer’s general inquiries - etc.
  • • Keahlian: Customer Service · Customer Satisfaction · Customer Engagement · TellerKeahlian: Customer Service · Customer Satisfaction · Customer Engagement · Teller

PendidikanPendidikan

• Universitas WidyatamaUniversitas Widyatama Bachelor’s Degree, AccountingBachelor’s Degree, Accounting 2009 - 20162009 - 2016

Lisensi dan sertifikasiLisensi dan sertifikasi

• Lean Six Sigma Green Belt CertificationLean Six Sigma Green Belt Certification

  GenpactGenpact Diterbitkan Mei 2021Diterbitkan Mei 2021
• Cultivating Cultural Competence and InclusionCultivating Cultural Competence and Inclusion LinkedInLinkedIn Diterbitkan Jul 2020Diterbitkan Jul 2020

  • Tampilkan kredensial
• Diversity and Inclusion in a Global EnterpriseDiversity and Inclusion in a Global Enterprise LinkedInLinkedIn Diterbitkan Jul 2020Diterbitkan Jul 2020

  • Tampilkan kredensial

KeahlianKeahlian

• TeamworkTeamwork

  • 2 rekomendasi keahlian2 rekomendasi keahlian
• Customer ServiceCustomer Service

  • 2 pengalaman di C.K Tang Limited and 1perusahaan lainnya2 pengalaman di C.K Tang Limited and 1perusahaan lainnya
  • 1 rekomendasi keahlian1 rekomendasi keahlian
• Social MediaSocial Media

  • 1 rekomendasi keahlian1 rekomendasi keahlian

RekomendasiRekomendasi

• Kathy LeonardoKathy Leonardo · Ke-3Koneksi tingkat ketiga Subject Matter Expert (Trust & Safety) at Genpact Subject Matter Expert (Trust & Safety) at Genpact 2 Maret 2023, Kathy pernah bekerja bersama Adinda di tim yang sama2 Maret 2023, Kathy pernah bekerja bersama Adinda di tim yang sama

  • • Adinda is a great asset to any company she works at. She is willing to work hard and always get the job done. She is responsible for her work. She is a great team player and great communicator. I am very thankful to have met not only as a colleague but being a good friend as well. I wish her a best of luck in her current and future career. She will shine anywhere she goes. Adinda is a great asset to any company she works at. She is willing to work hard and always get the job done. She is responsible for her work. She is a great team player and great communicator. I am very thankful to have met not only as a colleague but being a good friend as well. I wish her a best of luck in her current and future career. She will shine anywhere she goes.

KursusKursus

• English FirstEnglish First

BahasaBahasa

• EnglishEnglish

  Tingkat profesionalTingkat profesional
• IndonesianIndonesian

  Tingkat fasih atau bahasa asliTingkat fasih atau bahasa asli
• MalayMalay

  Tingkat menengahTingkat menengah

MinatMinat

• Bill GatesBill Gates Co-chair, Bill & Melinda Gates FoundationCo-chair, Bill & Melinda Gates Foundation 36.296.094 pengikut36.296.094 pengikut