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Profil Singkat Angga Kusuma

Angga Kusuma

Assistant Shift Manager at PT. Huawei Tech Investment (XL Axiata Project)
Area DKI Jakarta

Tentang

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving improvement quality of network 2G, 3G and 4G XL Axiata elements effectively . Skilled in solving complicated issues and making proactive operational changes. Looking to contribute my knowledge and skills in a company that offers a genuine opportunity for career progression.

Aktivitas

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Pengalaman

  • PT. Huawei Tech InvestmentPT. Huawei Tech Investment Kontrak 8 thnKontrak 8 thn
    • Assistant Shift Manager (XL Axiata Project)Assistant Shift Manager (XL Axiata Project) Sep 2020 - Saat ini · 2 thn 5 blnSep 2020 - Saat ini · 2 thn 5 bln Jakarta Selatan, Jakarta, IndonesiaJakarta Selatan, Jakarta, Indonesia
        • • Developed loyal and highly satisfied customer base through proactive management of team Network Operations Center strategies. • Manage all domain in Telco Surveillance team to do network monitoring 24/7 • Ensuring all network alarms are recorded in system • Ensuring all network alarms are dispatched and followed up by related team and meet SLA target • Backup Shift Manager on responding communication external and query information internal • Assess team Front Office Surveillance discipline and knowledge • Assisted in organizing and overseeing assignments to drive operational excellence. • Manage the NOC team related Incident ticket, Account user (tools & system), response time trouble ticket, SLA & Trouble Report for 3rd party
        • Keahlian: Time Management · Management · Team Leadership · Leadership · Training · Customer Service
    • Regional Fault Monitoring (XL Axiata Project)Regional Fault Monitoring (XL Axiata Project) Feb 2015 - Agu 2020 · 5 thn 7 blnFeb 2015 - Agu 2020 · 5 thn 7 bln Jakarta SelatanJakarta Selatan
        • • Support Network performance analysis and fault reporting, identified issues, analyzed information and provided data • Monitoring BTS (2G), NodeB (3G) and LTE (4G) under Huawei Project and troubleshoot alarm via software U2020 • Create trouble ticket alarm, work order and dispatch to FME • Make daily alarm report (north, east region) and report shift internal alarm
        • Keahlian: Network Troubleshooting · Real-time Monitoring · Network Monitoring Tools · monitoring
  • Practicum Assistant & IT Support
    Integrated Laboratory Gunadarma · Purnawaktu Sep 2013 - Okt 2014 · 1 thn 2 bln Universitas Gunadarma, Depok
      • • Teach Basic Computing Practicum in iLab (Intergrated Laboratory) Gunadarma University • Gave tutors before mid and final exam • Supervise server using VMware • Dealing with computers and software errors • Creating and installing network cabling network • Creating Windows Server 2008 Module
      • Keahlian: Microsoft Office · VMware · Windows Server · Network Architecture · Training

Pendidikan

  • University of GunadarmaUniversity of Gunadarma Bachelor's degree, Information SystemBachelor's degree, Information System 2010 - 20142010 - 2014

Keahlian

  • Microsoft OfficeMicrosoft Office
  • VMwareVMware
  • Windows ServerWindows Server

Kursus

  • Data Privacy - PT XL Axiata
  • Data Privacy - PT XL Axiata
  • Graphic Design

Bahasa

  • English
    Tingkat profesional
  • Indonesian
    Tingkat profesional mahir

Organisasi

  • Marching Band Gita Surosowan Banten
    Baritone Player · Jan 2009 - Jul 2011

Minat

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Isu

Hak Asasi Manusia • Kesehatan • Kesenian dan Kebudayaan • Lingkungan • Pendidikan • Sains dan Teknologi

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