Profil Singkat Angga Kusuma

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Angga Kusuma

Assistant Shift Manager at PT. Huawei Tech Investment (XL Axiata Project)

Area DKI Jakarta

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TentangTentang

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving improvement quality of network 2G, 3G and 4G XL Axiata elements effectively . Skilled in solving complicated issues and making proactive operational changes. Looking to contribute my knowledge and skills in a company that offers a genuine opportunity for career progression.Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving improvement quality of network 2G, 3G and 4G XL Axiata elements effectively . Skilled in solving complicated issues and making proactive operational changes. Looking to contribute my knowledge and skills in a company that offers a genuine opportunity for career progression.

AktivitasAktivitas

87 pengikut87 pengikut

• Angga belum memposting akhir-akhir iniAngga belum memposting akhir-akhir ini

  Posting dan komentar terbaru dari Angga akan ditampilkan di sini.Posting dan komentar terbaru dari Angga akan ditampilkan di sini.

PengalamanPengalaman

• PT. Huawei Tech InvestmentPT. Huawei Tech Investment Kontrak 8 thnKontrak 8 thn

  • Assistant Shift Manager (XL Axiata Project)Assistant Shift Manager (XL Axiata Project) Sep 2020 - Saat ini · 2 thn 5 blnSep 2020 - Saat ini · 2 thn 5 bln Jakarta Selatan, Jakarta, IndonesiaJakarta Selatan, Jakarta, Indonesia

    • • • Developed loyal and highly satisfied customer base through proactive management of team Network Operations Center strategies.
        • Manage all domain in Telco Surveillance team to do network monitoring 24/7
        • Ensuring all network alarms are recorded in system
        • Ensuring all network alarms are dispatched and followed up by related team and meet SLA target
        • Backup Shift Manager on responding communication external and query information internal
        • Assess team Front Office Surveillance discipline and knowledge
        • Assisted in organizing and overseeing assignments to drive operational excellence.
        • Manage the NOC team related Incident ticket, Account user (tools & system), response time trouble ticket, SLA & Trouble Report for 3rd party• Developed loyal and highly satisfied customer base through proactive management of team Network Operations Center strategies. • Manage all domain in Telco Surveillance team to do network monitoring 24/7 • Ensuring all network alarms are recorded in system • Ensuring all network alarms are dispatched and followed up by related team and meet SLA target • Backup Shift Manager on responding communication external and query information internal • Assess team Front Office Surveillance discipline and knowledge • Assisted in organizing and overseeing assignments to drive operational excellence. • Manage the NOC team related Incident ticket, Account user (tools & system), response time trouble ticket, SLA & Trouble Report for 3rd party
    • • Keahlian: Time Management · Management · Team Leadership · Leadership · Training · Customer ServiceKeahlian: Time Management · Management · Team Leadership · Leadership · Training · Customer Service
  • Regional Fault Monitoring (XL Axiata Project)Regional Fault Monitoring (XL Axiata Project) Feb 2015 - Agu 2020 · 5 thn 7 blnFeb 2015 - Agu 2020 · 5 thn 7 bln Jakarta SelatanJakarta Selatan

    • • • Support Network performance analysis and fault reporting, identified issues, analyzed information and provided data
        • Monitoring BTS (2G), NodeB (3G) and LTE (4G) under Huawei Project and troubleshoot alarm via software U2020
        • Create trouble ticket alarm, work order and dispatch to FME
        • Make daily alarm report (north, east region) and report shift internal alarm• Support Network performance analysis and fault reporting, identified issues, analyzed information and provided data • Monitoring BTS (2G), NodeB (3G) and LTE (4G) under Huawei Project and troubleshoot alarm via software U2020 • Create trouble ticket alarm, work order and dispatch to FME • Make daily alarm report (north, east region) and report shift internal alarm
    • • Keahlian: Network Troubleshooting · Real-time Monitoring · Network Monitoring Tools · monitoringKeahlian: Network Troubleshooting · Real-time Monitoring · Network Monitoring Tools · monitoring
• Practicum Assistant & IT SupportPracticum Assistant & IT Support

  Integrated Laboratory Gunadarma · PurnawaktuIntegrated Laboratory Gunadarma · Purnawaktu Sep 2013 - Okt 2014 · 1 thn 2 blnSep 2013 - Okt 2014 · 1 thn 2 bln Universitas Gunadarma, DepokUniversitas Gunadarma, Depok

  • • • Teach Basic Computing Practicum in iLab (Intergrated Laboratory) Gunadarma University
      • Gave tutors before mid and final exam
      • Supervise server using VMware
      • Dealing with computers and software errors
      • Creating and installing network cabling network
      • Creating Windows Server 2008 Module• Teach Basic Computing Practicum in iLab (Intergrated Laboratory) Gunadarma University • Gave tutors before mid and final exam • Supervise server using VMware • Dealing with computers and software errors • Creating and installing network cabling network • Creating Windows Server 2008 Module
  • • Keahlian: Microsoft Office · VMware · Windows Server · Network Architecture · TrainingKeahlian: Microsoft Office · VMware · Windows Server · Network Architecture · Training

PendidikanPendidikan

• University of GunadarmaUniversity of Gunadarma Bachelor's degree, Information SystemBachelor's degree, Information System 2010 - 20142010 - 2014

  • IPK: 3.59IPK: 3.59
  • Kegiatan dan masyarakat: Marching Band, Himpunan Mahasiswa Sistem InformasiKegiatan dan masyarakat: Marching Band, Himpunan Mahasiswa Sistem Informasi

KeahlianKeahlian

• Microsoft OfficeMicrosoft Office

  • • 

    Practicum Assistant & IT Support di Integrated Laboratory GunadarmaPracticum Assistant & IT Support di Integrated Laboratory Gunadarma
• VMwareVMware

  • • 

    Practicum Assistant & IT Support di Integrated Laboratory GunadarmaPracticum Assistant & IT Support di Integrated Laboratory Gunadarma
• Windows ServerWindows Server

  • • 

    Practicum Assistant & IT Support di Integrated Laboratory GunadarmaPracticum Assistant & IT Support di Integrated Laboratory Gunadarma

KursusKursus

• Data Privacy - PT XL AxiataData Privacy - PT XL Axiata

  • • 

    Terkait dengan PT. Huawei Tech InvestmentTerkait dengan PT. Huawei Tech Investment
• Data Privacy - PT XL AxiataData Privacy - PT XL Axiata

  • • 

    Terkait dengan PT. Huawei Tech InvestmentTerkait dengan PT. Huawei Tech Investment
• Graphic DesignGraphic Design

  • • 

    Terkait dengan University of GunadarmaTerkait dengan University of Gunadarma

BahasaBahasa

• EnglishEnglish

  Tingkat profesionalTingkat profesional
• IndonesianIndonesian

  Tingkat profesional mahirTingkat profesional mahir

OrganisasiOrganisasi

• Marching Band Gita Surosowan BantenMarching Band Gita Surosowan Banten

  Baritone Player · Jan 2009 - Jul 2011Baritone Player · Jan 2009 - Jul 2011

MinatMinat

• LinkAjaLinkAja 258.140 pengikut258.140 pengikut
• ShopeeShopee 1.731.174 pengikut1.731.174 pengikut

IsuIsu

Hak Asasi Manusia • Kesehatan • Kesenian dan Kebudayaan • Lingkungan • Pendidikan • Sains dan TeknologiHak Asasi Manusia • Kesehatan • Kesenian dan Kebudayaan • Lingkungan • Pendidikan • Sains dan Teknologi