Angga Kusuma
Assistant Shift Manager at PT. Huawei Tech Investment (XL Axiata Project)
Area DKI Jakarta
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Peran Assistant Manager
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Tentang
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving improvement quality of network 2G, 3G and 4G XL Axiata elements effectively . Skilled in solving complicated issues and making proactive operational changes. Looking to contribute my knowledge and skills in a company that offers a genuine opportunity for career progression.
Aktivitas
87 pengikut
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Pengalaman
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PT. Huawei Tech InvestmentPT. Huawei Tech Investment Kontrak 8 thnKontrak 8 thn
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Assistant Shift Manager (XL Axiata Project)Assistant Shift Manager (XL Axiata Project) Sep 2020 - Saat ini · 2 thn 5 blnSep 2020 - Saat ini · 2 thn 5 bln Jakarta Selatan, Jakarta, IndonesiaJakarta Selatan, Jakarta, Indonesia
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• Developed loyal and highly satisfied customer base through proactive management of team Network Operations Center strategies. • Manage all domain in Telco Surveillance team to do network monitoring 24/7 • Ensuring all network alarms are recorded in system • Ensuring all network alarms are dispatched and followed up by related team and meet SLA target • Backup Shift Manager on responding communication external and query information internal • Assess team Front Office Surveillance discipline and knowledge • Assisted in organizing and overseeing assignments to drive operational excellence. • Manage the NOC team related Incident ticket, Account user (tools & system), response time trouble ticket, SLA & Trouble Report for 3rd party
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Keahlian: Time Management · Management · Team Leadership · Leadership · Training · Customer Service
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Regional Fault Monitoring (XL Axiata Project)Regional Fault Monitoring (XL Axiata Project) Feb 2015 - Agu 2020 · 5 thn 7 blnFeb 2015 - Agu 2020 · 5 thn 7 bln Jakarta SelatanJakarta Selatan
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• Support Network performance analysis and fault reporting, identified issues, analyzed information and provided data • Monitoring BTS (2G), NodeB (3G) and LTE (4G) under Huawei Project and troubleshoot alarm via software U2020 • Create trouble ticket alarm, work order and dispatch to FME • Make daily alarm report (north, east region) and report shift internal alarm
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Keahlian: Network Troubleshooting · Real-time Monitoring · Network Monitoring Tools · monitoring
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Practicum Assistant & IT SupportIntegrated Laboratory Gunadarma · Purnawaktu Sep 2013 - Okt 2014 · 1 thn 2 bln Universitas Gunadarma, Depok
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• Teach Basic Computing Practicum in iLab (Intergrated Laboratory) Gunadarma University • Gave tutors before mid and final exam • Supervise server using VMware • Dealing with computers and software errors • Creating and installing network cabling network • Creating Windows Server 2008 Module
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Keahlian: Microsoft Office · VMware · Windows Server · Network Architecture · Training
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Pendidikan
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University of GunadarmaUniversity of Gunadarma Bachelor's degree, Information SystemBachelor's degree, Information System 2010 - 20142010 - 2014
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IPK: 3.59
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Kegiatan dan masyarakat: Marching Band, Himpunan Mahasiswa Sistem Informasi
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Keahlian
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Microsoft OfficeMicrosoft Office
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Practicum Assistant & IT Support di Integrated Laboratory Gunadarma
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VMwareVMware
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Practicum Assistant & IT Support di Integrated Laboratory Gunadarma
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Windows ServerWindows Server
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Practicum Assistant & IT Support di Integrated Laboratory Gunadarma
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Kursus
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Data Privacy - PT XL Axiata
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Terkait dengan PT. Huawei Tech Investment
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Data Privacy - PT XL Axiata
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Terkait dengan PT. Huawei Tech Investment
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Graphic Design
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Terkait dengan University of Gunadarma
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Bahasa
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EnglishTingkat profesional
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IndonesianTingkat profesional mahir
Organisasi
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Marching Band Gita Surosowan BantenBaritone Player · Jan 2009 - Jul 2011
Minat
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Logo Universitas GunadarmaUniversitas GunadarmaUniversitas Gunadarma 72.449 pengikut72.449 pengikut
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University of GunadarmaUniversity of Gunadarma 18.654 pengikut18.654 pengikut
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Isu
Hak Asasi Manusia • Kesehatan • Kesenian dan Kebudayaan • Lingkungan • Pendidikan • Sains dan Teknologi