Profil Singkat Angga Abdul Halim

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Angga Abdul Halim

koneksi tingkat ke-3 Ke-3

Head customer services

Jakarta Raya, Indonesia

AktivitasAktivitas

437 pengikut437 pengikut

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PengalamanPengalaman

• Head of Customer ServiceHead of Customer Service

  Dropezy (YC W22) · PurnawaktuDropezy (YC W22) · Purnawaktu Feb 2022 - Saat ini · 1 thnFeb 2022 - Saat ini · 1 thn Jakarta, Jakarta, IndonesiaJakarta, Jakarta, Indonesia

  • • -. Oversees the daily operations of the customer service department
      -. Creating a reliable customer loyalty program
      -. Set customer service goals for team members and help them achieve those goals
      -. Interact with customers and deal with customer inquiries and complaints in a timely manner
      -.Create weekly and monthly reports and surveys
      -. Stay up to date with the latest industry trends and techniques
      -. Help and Communicate closely with other department such as Media Social, Partnership etc. to fullfill company target.-. Oversees the daily operations of the customer service department -. Creating a reliable customer loyalty program -. Set customer service goals for team members and help them achieve those goals -. Interact with customers and deal with customer inquiries and complaints in a timely manner -.Create weekly and monthly reports and surveys -. Stay up to date with the latest industry trends and techniques -. Help and Communicate closely with other department such as Media Social, Partnership etc. to fullfill company target.
  • • Keahlian: Contact Centers · E-Commerce · Customer Experience · Customer ServiceKeahlian: Contact Centers · E-Commerce · Customer Experience · Customer Service
• Senior Agent OperationSenior Agent Operation

  Delta Mitra Indonesia · PurnawaktuDelta Mitra Indonesia · Purnawaktu Agu 2020 - Feb 2022 · 1 thn 7 blnAgu 2020 - Feb 2022 · 1 thn 7 bln Jakarta, IndonesiaJakarta, Indonesia

  • • -. Troubleshooting with customer regarding the payment method that customer use.
      -. Receive refund requests from customers and validate the data
      -. Analyze customer submission reports and communicate with the finance team for a smooth refund process
      -. Reach customer by email or phone call to solve the issue.-. Troubleshooting with customer regarding the payment method that customer use. -. Receive refund requests from customers and validate the data -. Analyze customer submission reports and communicate with the finance team for a smooth refund process -. Reach customer by email or phone call to solve the issue.
• Senior Customer ExperienceSenior Customer Experience

  Style Theory · PurnawaktuStyle Theory · Purnawaktu Okt 2019 - Mar 2020 · 6 blnOkt 2019 - Mar 2020 · 6 bln IndonesiaIndonesia

  • • - Respond to customer queries in a timely and accurate way, via email or chat
      - Identify customer needs and help customers use specific features
      - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
      - Update our internal databases with information about technical issues and useful discussions with customers
      - Monitor customer complaints on social media and reach out to provide assistance
      - Share feature requests and effective workarounds with team members
      - Follow up with customers to ensure their technical issues are resolved
      - Gather customer feedback and share with your managers
      - Assist in training junior Customer Support Representatives- Respond to customer queries in a timely and accurate way, via email or chat - Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints on social media and reach out to provide assistance - Share feature requests and effective workarounds with team members - Follow up with customers to ensure their technical issues are resolved - Gather customer feedback and share with your managers - Assist in training junior Customer Support Representatives
• Customer Service Team LeadCustomer Service Team Lead

  ZEN Rooms · PurnawaktuZEN Rooms · Purnawaktu Agu 2016 - Sep 2019 · 3 thn 2 blnAgu 2016 - Sep 2019 · 3 thn 2 bln Greater Jakarta Area, IndonesiaGreater Jakarta Area, Indonesia

  • • • Successfully resolved escalated product and service complaints while maintaining balance between company policy and customer benefit in decision-making, coordinating with other departments as necessary
      • Continuously evaluated and identified opportunities to drive operational enhancements while managing a team of 10+ members• Successfully resolved escalated product and service complaints while maintaining balance between company policy and customer benefit in decision-making, coordinating with other departments as necessary • Continuously evaluated and identified opportunities to drive operational enhancements while managing a team of 10+ members
• Client Service and Logistic Client Service and Logistic

  PT Nusapangan Sukses Makmur · PurnawaktuPT Nusapangan Sukses Makmur · Purnawaktu Des 2015 - Agu 2016 · 9 blnDes 2015 - Agu 2016 · 9 bln Tangerang, Banten, IndonesiaTangerang, Banten, Indonesia

  • • As a Client Service
      -. Maintain good relationship with clients while ensuring their needs are being met
      -. Conduct a meeting with all client and ensure the process.
      -. Make a proposal for a product to a client and arrange a meeting
      
      As a Logistic
      -. To ensue all product is being a good condition, temperature packaging and shipping
      -. Make sure the smooth delivery process from warehouse to client
      -. Continuously check condition of the product
      -. Looking for partners in the process of delivering goods and ensuring the quality is in accordance with the targets given by the company
      -. Keeping the team +3 member in good spirits at workAs a Client Service -. Maintain good relationship with clients while ensuring their needs are being met -. Conduct a meeting with all client and ensure the process. -. Make a proposal for a product to a client and arrange a meeting As a Logistic -. To ensue all product is being a good condition, temperature packaging and shipping -. Make sure the smooth delivery process from warehouse to client -. Continuously check condition of the product -. Looking for partners in the process of delivering goods and ensuring the quality is in accordance with the targets given by the company -. Keeping the team +3 member in good spirits at work

PendidikanPendidikan

• STIEPAR YAPARI Aktripa BandungSTIEPAR YAPARI Aktripa Bandung Bachelor’s Degree, Hospitality Administration/ManagementBachelor’s Degree, Hospitality Administration/Management 2003 - 20072003 - 2007

  • Kegiatan dan masyarakat: Himapa and HimatelKegiatan dan masyarakat: Himapa and Himatel

Lisensi dan sertifikasiLisensi dan sertifikasi

• personal managepersonal manage

KeahlianKeahlian

• Customer ServiceCustomer Service

  • • 

    Head of Customer Service di Dropezy (YC W22)Head of Customer Service di Dropezy (YC W22)
  • Direkomendasikan oleh 2 kolega di ASUSDirekomendasikan oleh 2 kolega di ASUS
  • 9 rekomendasi keahlian9 rekomendasi keahlian
• Technical SupportTechnical Support

  • Direkomendasikan oleh 2 kolega di ASUSDirekomendasikan oleh 2 kolega di ASUS
  • 8 rekomendasi keahlian8 rekomendasi keahlian
• Team ManagementTeam Management

  • Direkomendasikan oleh 2 kolega di Telekom MalaysiaDirekomendasikan oleh 2 kolega di Telekom Malaysia
  • 6 rekomendasi keahlian6 rekomendasi keahlian

RekomendasiRekomendasi

• Yusuf AbidYusuf Abid · Ke-3Koneksi tingkat ketiga AVP of Growth (Ex- Shopeepay)AVP of Growth (Ex- Shopeepay) 14 Mei 2021, Yusuf pernah bekerja bersama Angga di tim yang sama14 Mei 2021, Yusuf pernah bekerja bersama Angga di tim yang sama

  • • Angga is not a true professional but also great friend on personal level. Alwaysne for friends & make sure get the job done eventhough it get his hands dirtyAngga is not a true professional but also great friend on personal level. Alwaysne for friends & make sure get the job done eventhough it get his hands dirty
• Achmad Arifin Cahyono S.SAchmad Arifin Cahyono S.S · Ke-3Koneksi tingkat ketiga Customer Experience SpecialistCustomer Experience Specialist 10 Mei 2021, Angga adalah senior Achmad Arifin tetapi bukan atasan langsung Achmad Arifin10 Mei 2021, Angga adalah senior Achmad Arifin tetapi bukan atasan langsung Achmad Arifin

  • • a Top leader, one of the best problem solver, known as Complaint Firewall because of the way he handle complaint, situation, and constructive worda Top leader, one of the best problem solver, known as Complaint Firewall because of the way he handle complaint, situation, and constructive word

BahasaBahasa

• EnglishEnglish
• MalayMalay

MinatMinat

• Arianna HuffingtonArianna Huffington Founder and CEO at ThriveFounder and CEO at Thrive 10.197.334 pengikut10.197.334 pengikut
• John ChenJohn Chen Executive Chairman and CEO at BlackBerryExecutive Chairman and CEO at BlackBerry 196.747 pengikut196.747 pengikut

IsuIsu

Kesenian dan Kebudayaan • Hak Sipil dan Aksi Sosial • Pendidikan • Kesehatan • Sains dan Teknologi • Layanan Sosial • Kesejahteraan Hewan • Anak-anak • Pemberdayaan Ekonomi • Lingkungan • Hak Asasi Manusia • Bantuan Bencana dan KemanusiaanKesenian dan Kebudayaan • Hak Sipil dan Aksi Sosial • Pendidikan • Kesehatan • Sains dan Teknologi • Layanan Sosial • Kesejahteraan Hewan • Anak-anak • Pemberdayaan Ekonomi • Lingkungan • Hak Asasi Manusia • Bantuan Bencana dan Kemanusiaan