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Profil Singkat Erfarabhi Airlangga

Erfarabhi Airlangga

Contact Center & Agile Project
Jakarta Raya, Indonesia

Tentang

Team and Operation Management, Business Process, System Development

Aktivitas

239 pengikut

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Pengalaman

  • Cigna Indonesia | PT Asuransi CignaCigna Indonesia | PT Asuransi Cigna Purnawaktu 4 thn 11 blnPurnawaktu 4 thn 11 bln Jakarta, IndonesiaJakarta, Indonesia
    • Senior SupervisorSenior Supervisor Mar 2021 - Saat ini · 1 thn 10 blnMar 2021 - Saat ini · 1 thn 10 bln
        • Keahlian: Customer Service · Project Management · Process Improvement · Change Management · Customer Relationship Management (CRM) · Customer Experience · Strategy · Customer Service Management · Customer Service Operations
    • SupervisorSupervisor Feb 2018 - Mar 2021 · 3 thn 2 blnFeb 2018 - Mar 2021 · 3 thn 2 bln
        • Keahlian: Customer Service · Project Management · Process Improvement · Customer Relationship Management (CRM) · Customer Experience · Strategy · Customer Service Management · Customer Service Operations
  • Teleperformance IndonesiaTeleperformance Indonesia 8 thn8 thn Jakarta, IndonesiaJakarta, Indonesia
    • Assistant Contact Center ManagerAssistant Contact Center Manager PurnawaktuPurnawaktu Sep 2015 - Feb 2018 · 2 thn 6 blnSep 2015 - Feb 2018 · 2 thn 6 bln
        • Fonterra Careline and JollyChic Contact Center
    • SupervisorSupervisor PurnawaktuPurnawaktu Jun 2013 - Agu 2015 · 2 thn 3 blnJun 2013 - Agu 2015 · 2 thn 3 bln
        • Layanan Konsumen Indofood
    • Customer Service Team leaderCustomer Service Team leader KontrakKontrak Mar 2010 - Mei 2013 · 3 thn 3 blnMar 2010 - Mei 2013 · 3 thn 3 bln
        • GraPARI Telkomsel and Sony Experia Contact Center
  • Customer Service Representative
    INTRIAS MANDIRI SEJATI, PT · Kontrak Des 2009 - Feb 2010 · 3 bln Jakarta, Indonesia
      • GraPARI Telkomsel
  • Technical and Floor Manager
    Inter Model Sejahtera 2006 - 2008 · 2 thn Greater Jakarta Area, Indonesia
      • Event Organizer and Talent Management

Pendidikan

  • Logo Bina Sarana Informatika Salemba
    Bina Sarana Informatika SalembaBina Sarana Informatika Salemba Diploma, Public RelationDiploma, Public Relation 2005 - 20082005 - 2008

Lisensi dan sertifikasi

  • Teleperformance Supervisor Challenge 2014
    Teleperformance Diterbitkan Jan 2014 Tidak Ada Tanggal Kedaluwarsa

Keahlian

  • Customer ServiceCustomer Service
    • 2 pengalaman di Cigna Indonesia | PT Asuransi Cigna2 pengalaman di Cigna Indonesia | PT Asuransi Cigna
    • Direkomendasikan oleh 2 kolega di TeleperformanceDirekomendasikan oleh 2 kolega di Teleperformance
    • 6 rekomendasi keahlian6 rekomendasi keahlian
  • ManagementManagement
    • 5 rekomendasi keahlian5 rekomendasi keahlian
  • LeadershipLeadership
    • 5 rekomendasi keahlian5 rekomendasi keahlian

Bahasa

  • English
  • Indonesian

Minat

  • Bill GatesBill Gates Co-chair, Bill & Melinda Gates FoundationCo-chair, Bill & Melinda Gates Foundation 36.100.924 pengikut36.100.924 pengikut

Isu

Kesejahteraan Hewan • Kesenian dan Kebudayaan • Anak-anak • Lingkungan • Layanan Sosial

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