Profil Singkat Erfarabhi Airlangga

Status offline

Erfarabhi Airlangga

Contact Center & Agile Project

Jakarta Raya, Indonesia

TentangTentang

Team and Operation Management, Business Process, System DevelopmentTeam and Operation Management, Business Process, System Development

AktivitasAktivitas

238 pengikut238 pengikut

• Erfarabhi belum memposting akhir-akhir iniErfarabhi belum memposting akhir-akhir ini

  Posting dan komentar terbaru dari Erfarabhi akan ditampilkan di sini.Posting dan komentar terbaru dari Erfarabhi akan ditampilkan di sini.

PengalamanPengalaman

• Cigna Indonesia | PT Asuransi CignaCigna Indonesia | PT Asuransi Cigna Purnawaktu 4 thn 11 blnPurnawaktu 4 thn 11 bln Jakarta, IndonesiaJakarta, Indonesia

  • Senior SupervisorSenior Supervisor Mar 2021 - Saat ini · 1 thn 10 blnMar 2021 - Saat ini · 1 thn 10 bln

    • • Keahlian: Customer Service · Project Management · Process Improvement · Change Management · Customer Relationship Management (CRM) · Customer Experience · Strategy · Customer Service Management · Customer Service OperationsKeahlian: Customer Service · Project Management · Process Improvement · Change Management · Customer Relationship Management (CRM) · Customer Experience · Strategy · Customer Service Management · Customer Service Operations
  • SupervisorSupervisor Feb 2018 - Mar 2021 · 3 thn 2 blnFeb 2018 - Mar 2021 · 3 thn 2 bln

    • • Keahlian: Customer Service · Project Management · Process Improvement · Customer Relationship Management (CRM) · Customer Experience · Strategy · Customer Service Management · Customer Service OperationsKeahlian: Customer Service · Project Management · Process Improvement · Customer Relationship Management (CRM) · Customer Experience · Strategy · Customer Service Management · Customer Service Operations
• Teleperformance IndonesiaTeleperformance Indonesia 8 thn8 thn Jakarta, IndonesiaJakarta, Indonesia

  • Assistant Contact Center ManagerAssistant Contact Center Manager PurnawaktuPurnawaktu Sep 2015 - Feb 2018 · 2 thn 6 blnSep 2015 - Feb 2018 · 2 thn 6 bln

    • • Fonterra Careline and JollyChic Contact CenterFonterra Careline and JollyChic Contact Center
  • SupervisorSupervisor PurnawaktuPurnawaktu Jun 2013 - Agu 2015 · 2 thn 3 blnJun 2013 - Agu 2015 · 2 thn 3 bln

    • • Layanan Konsumen IndofoodLayanan Konsumen Indofood
  • Customer Service Team leaderCustomer Service Team leader KontrakKontrak Mar 2010 - Mei 2013 · 3 thn 3 blnMar 2010 - Mei 2013 · 3 thn 3 bln

    • • GraPARI Telkomsel and Sony Experia Contact CenterGraPARI Telkomsel and Sony Experia Contact Center
• Customer Service RepresentativeCustomer Service Representative

  INTRIAS MANDIRI SEJATI, PT · KontrakINTRIAS MANDIRI SEJATI, PT · Kontrak Des 2009 - Feb 2010 · 3 blnDes 2009 - Feb 2010 · 3 bln Jakarta, IndonesiaJakarta, Indonesia

  • • GraPARI TelkomselGraPARI Telkomsel
• Technical and Floor ManagerTechnical and Floor Manager

  Inter Model SejahteraInter Model Sejahtera 2006 - 2008 · 2 thn2006 - 2008 · 2 thn Greater Jakarta Area, IndonesiaGreater Jakarta Area, Indonesia

  • • Event Organizer and Talent ManagementEvent Organizer and Talent Management

PendidikanPendidikan

• Logo Bina Sarana Informatika Salemba

  Bina Sarana Informatika SalembaBina Sarana Informatika Salemba Diploma, Public RelationDiploma, Public Relation 2005 - 20082005 - 2008

Lisensi dan sertifikasiLisensi dan sertifikasi

• Teleperformance Supervisor Challenge 2014Teleperformance Supervisor Challenge 2014

  TeleperformanceTeleperformance Diterbitkan Jan 2014 Tidak Ada Tanggal KedaluwarsaDiterbitkan Jan 2014 Tidak Ada Tanggal Kedaluwarsa

KeahlianKeahlian

• Customer ServiceCustomer Service

  • 2 pengalaman di Cigna Indonesia | PT Asuransi Cigna2 pengalaman di Cigna Indonesia | PT Asuransi Cigna
  • Direkomendasikan oleh 2 kolega di TeleperformanceDirekomendasikan oleh 2 kolega di Teleperformance
  • 6 rekomendasi keahlian6 rekomendasi keahlian
• ManagementManagement

  • 5 rekomendasi keahlian5 rekomendasi keahlian
• LeadershipLeadership

  • 5 rekomendasi keahlian5 rekomendasi keahlian

BahasaBahasa

• EnglishEnglish
• IndonesianIndonesian

MinatMinat

• Bill GatesBill Gates Co-chair, Bill & Melinda Gates FoundationCo-chair, Bill & Melinda Gates Foundation 36.079.349 pengikut36.079.349 pengikut

IsuIsu

Kesejahteraan Hewan • Kesenian dan Kebudayaan • Anak-anak • Lingkungan • Layanan SosialKesejahteraan Hewan • Kesenian dan Kebudayaan • Anak-anak • Lingkungan • Layanan Sosial